Privacy Policy

1. Introduction

Acadia Pedal (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our bike rental services. By using our website or services, you agree to the terms of this Privacy Policy.

2. Information we collect

a. Information You Provide to Us
When you make a booking, submit an enquiry, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing and payment information
• Rental details (dates, delivery address, accommodation)
• Any additional information you choose to provide

b. Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent on the site
• Referring website

c. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve website performance
• Understand user behaviour
• Support analytics and marketing efforts

You can control cookies through your browser settings.

3. How We Use Your Information

We use your information to:

• Process and manage bookings
• Communicate with you about your rental
• Deliver and pick up rental equipment
• Provide customer support
• Improve our website and services
• Send important service-related communications
• Prevent fraud and ensure security
• Comply with legal obligations

We may also send occasional promotional emails or newsletters if you have opted in to receive them. You can unsubscribe at any time using the link provided in those coummunications.

4. Payments

Payments are processed securely by third-party payment providers such as Stripe. We do not store or have access to your full credit card details. Payment information is handled directly by these providers in accordance with their own privacy and security policies.

5. How We Share Your Information

We do not sell your personal information.

We may share your information with:

• Payment processors to securely handle transactions
• Service providers (e.g., booking systems, email platforms, analytics tools)
• Business partners only when necessary to deliver services (e.g., accommodation coordination if requested)
• Legal authorities if required by law or to protect our rights

6. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information. However, no system is completely secure. We cannot guarantee absolute security of your data.

7. Data Retention

We retain personal information only as long as necessary to:

• Fulfil the purposes outlined in this policy
• Comply with legal, tax, or reporting obligations
• Resolve disputes and enforce agreements

8. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information.

For U.S. Residents (including California):

You may have the right to:

• Request access to the personal information we hold about you

• Request deletion of your personal information

• Request correction of inaccurate information

• Opt out of certain data uses

To exercise these rights, contact us using the details below.

9. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services.

We are not responsible for the privacy practices of those third parties.

10. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.Updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us:

Acadia Pedal

Email: info@acadiapedal.com

Location: Mount Desert, Maine, USA